What issue has Ryanair faced regarding its customer service?

Ryanair has faced challenges related to customer service, specifically with complaints about response times and resolution processes. Customers have expressed frustration regarding the delays in receiving responses to their inquiries and the time it takes to resolve issues, such as flight cancellations, refunds, and other service-related matters. This has led to negative customer experiences and has garnered attention in media reports and customer feedback, indicating that the speed and effectiveness of customer service resolutions are critical areas for improvement. The focus on enhancing customer service efficiency is vital for the airline to maintain customer loyalty and satisfaction in a highly competitive industry.