What should be done if a passenger reports a non-working toilet?

Directing the passenger to another available toilet is the best course of action when encountering a non-working toilet. This approach ensures that the passenger’s needs are attended to promptly and minimizes any inconvenience caused by the malfunction. Providing an alternative solution, such as guiding them to a different bathroom, helps maintain comfort and satisfaction during their journey.

This is particularly important in an airline context where maintaining a positive passenger experience is crucial. Immediate action, like directing them to another facility, shows responsiveness to passenger needs. In contrast, suggesting that the issue will be fixed after the flight does not address the immediate concern, while ignoring the report neglects customer service standards. Contacting maintenance may be necessary for long-term resolution, but it should not delay the passenger's access to restroom facilities in the interim.